Support

Support for Slip Free LLC Treatments.

Name: Slip Free LLC
Address: Ypsilanti, MI, Ypsilanti, MI, 48197, US
Telephone: 734-865-0117
Price range: $$

Questions about a recent SureStep non-slip treatment, a warranty concern, or a follow-up visit? A Michigan-based technician responds within one business day, Monday, Tuesday, Wednesday, Thursday, Friday 09:00–17:00.

Send a Note

How Can We Help?

Tell us what you’re seeing and we’ll route it to the right technician. For active warranty or post-install questions, include the install date from your service receipt.

Call

Michigan Support Line

734-865-0117

Answered or returned the same business day, Mon–Fri 09:00–17:00 ET.

Direct to Operations

slipfreellc@outlook.com

All support inquiries reach the operations inbox — routed to a Michigan technician.

Before You Message Us

We reply within one business day. To get you a useful answer faster, include:

Surface type — porcelain tile, quarry tile, concrete, fiberglass tub, etc.
Age of treatment — installed date or approximate time since service.
Wet-area pattern — where the slip concern shows up (entryway, walk-in shower, dishwashing line, etc.).
A photo, if possible — helps us route the question before we call back.

Authorized SureStep Distributor

Looking for a new floor treatment, a quote, or a fresh assessment? Those go through the dedicated request flow on the quote-request page.

Response Window

Phone messages, emails, and form submissions all reach the same operations inbox. Most questions get a same-day reply during business hours.

Phone Hours

Mon–Fri · 09:00–17:00 ET

Calls are answered or returned the same business day. Voicemail after-hours is returned the next morning.

Form & Email

One Business Day

Anything that comes in through the form or slipfreellc@outlook.com is routed within one business day.

Warranty

Install-Log Lookup

Have your install date ready — we keep a per-job log so warranty questions are answered with the actual treatment record, not a guess.