Question 1

How long does a SureStep install take — and will residents be displaced?

Accepted Answer

A typical Michigan SureStep install completes in a single overnight visit (most footprints finish in 4–8 hours, depending on square footage and surface type). Application is fume-free, no cure-time shutdown, and cure completes within hours — so bathing suites, dining rooms, and corridors are back in service before the next meal. We schedule per-area around your operating hours so resident routines and staff workflow are not interrupted.

Question 2

How does SureStep hold up on wet shower-room and kitchen floors?

Accepted Answer

SureStep is an invisible treatment that microscopically increases the wet-traction coefficient of the existing tile, stone, porcelain, or enamel — it does not coat the surface, so it cannot peel, chip, or wear off in the way an epoxy-style coating does. The treatment naturally fades over years of traffic and cleaning; that is why every install ships with the standard warranty (1-year commercial / 3-year residential) and an extended-warranty option is available. BOT3000e slip-resistance testing is available upon request to verify the post-install traction gain on each surface.

Question 3

Is SureStep an indoor-only treatment, or can it be applied outdoors?

Accepted Answer

SureStep is engineered for indoor wet-area surfaces — the substrates most facilities already have underfoot: quarry tile, ceramic, porcelain, stone, concrete, and enamel. Outdoor walkways, exposed concrete steps, and pool decking are not what the treatment was designed for and are outside our scope; for those surfaces we can refer you to a complementary product. Indoors, SureStep is the right call wherever the floor meets water and a slip risk follows.

Question 4

How should we frame the cost of SureStep against the cost of a slip-and-fall citation?

Accepted Answer

Think of SureStep as a per-square-foot diligence cost, not a material cost. The install cost is sized to your facility's footprint; the citation or claim exposure if a wet-area incident occurs in Michigan's 2023 premises-liability era is several orders of magnitude larger. The standard 1-year commercial / 3-year residential warranty is included with every install — the treatment is documented, factory-warranted, and auditable, so the cost-vs-citation conversation has a documented floor-friction record on the facility side, not on the plaintiff's.

Question 5

What ongoing maintenance or re-application cadence does SureStep require?

Accepted Answer

SureStep does not require a maintenance product — it is a single-visit treatment, not a coating that needs recoating. The treatment itself naturally fades over years of use and cleaning; the standard warranty covers the first year commercial / three years residential, and an extended-warranty option is available for facilities that want to refresh on a planned cadence. Most facilities re-engage us on a quarterly or annual slipped-traction cadence only when they want a documented BOT3000e sweep or an audit-support compliance log update.

Question 6

Which surfaces in our facility qualify for SureStep treatment?

Accepted Answer

SureStep bonds to the most common commercial substrate: quarry tile, ceramic, porcelain, natural stone (granite, marble, travertine), sealed concrete, and vitreous enamel. The treatment is invisible — it does not change the color, sheen, or texture of the floor, so a resident does not see a different surface. Surfaces that do not qualify include loose or undamaged vinyl composition tile that has failed adhesion, painted or waxed floors that need stripping first, and heavily cracked concrete. The on-site assessment identifies what your facility actually has and what the install cost will be.

Question 7

Does SureStep treatment improve resident and family safety, and does it also reduce our liability exposure?

Accepted Answer

Both, and the documentation is what ties them together. SureStep is a measured, warranty-backed, factory-warranted treatment that increases wet-traction — the resident-safety gain is direct and observable. The audit-support compliance summary, install log, and optional BOT3000e test results put a documented diligence record in your compliance file — the same documentation that a surveyor, insurer, or plaintiff's counsel can read when the floor-safety conversation comes up. The two outcomes reinforce each other: the safer floor is the one you can prove on paper.

Question 8

What should we ask on the assessment walk-through — what is the right scope question?

Accepted Answer

Bring a facility floor plan and a list of every wet-area and high-traffic surface (bathing suites, dining rooms, kitchen cooking lines, corridors, dishwashing bays, staff transitions). Ask us to walk each one, take a substrate sample where the surface type is unclear, and put the install plan and a written quote in writing before any work begins. Ask for the warranty in writing at the same time, and for the audit-support compliance summary you can hand to your surveyor or insurer. The right scope question is: "What does our facility look like, surface-by-surface, and what will the install and warranty cost in writing?"

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